Terms and Conditions
These Terms and Conditions, along with the Liability Waiver, outline the full agreement between you and The Zone Callington for the provision of services and constitute a binding agreement. By using our facilities and services, you agree to these Terms and Conditions. Please read them carefully.
1. Definitions
- "Club" refers to The Zone Callington facility.
- "Club Rules" refers to the rules governing the use of The Zone Callington.
- "The Zone Callington", "us", "we", and "our" refer to The Zone Callington.
- "Member", "you", and "your" refer to anyone with a direct debit, card, annual, or prepaid membership.
- "PIN" refers to your personal identification number used to access the facility.
1. Membership Options
- Monthly Membership: Grants you full access to The Zone Callington facilities on a monthly basis, subject to the terms outlined in clause 5C.
- Annual Membership: Grants you full access for 12 months, also subject to clause 5C.
- Pay-as-You-Go: Allows access to facilities based on the length of the purchased pass.
2. Your Membership
1. Membership is available to individuals aged 16 and over, with valid identification upon request.
2. You must complete a registration form and health assessment (ParQ) prior to using the facilities. By completing these, you confirm that you are physically fit for exercise and have no known conditions that could prevent safe participation.
3. Each time you enter the gym, you confirm that you are in good health and capable of physical exercise. If in doubt, consult a healthcare provider or consider canceling your membership.
4. Upon joining, you will receive a PIN to access the gym. If forgotten, your PIN can be retrieved by logging into the Member Zone on our website.
5. Your membership is personal and cannot be shared or transferred to another individual.
6. The Zone Callington may implement a waiting list if necessary.
7. We reserve the right to make or update minor amendments to this agreement without prior notice.
8. Members aged 14-15 can join with a parental guardian or an adult relative (18+), subject to a signed consent form.
3. Payment of Fees
1. By agreeing to these Terms and Conditions, you commit to paying membership fees on time.
2. Direct Debit: Your membership fees will be collected monthly, on the date agreed on sign up. A pro-rata payment for immediate access will be taken upon joining.
3. Card Payments: The first month's fee is payable upon joining and is non-refundable. Subsequent payments will be charged monthly.
4. Daily Pass: Daily memberships can be prepaid via credit or debit card online.
5. Annual Membership: Can be paid in full via card or direct debit. Direct debits will recur annually on the membership anniversary.
6. Membership fees are subject to periodic review, with notice given for any changes.
7. All fees include VAT, and payments are non-refundable under any circumstances.
4. Facilities and Services
1. Access to the gym requires your PIN at all times. Sharing your PIN is prohibited and may result in membership cancellation.
2. We may temporarily close parts of the facility for maintenance, special events, or repairs. This will not be considered a breach of the agreement.
3. Operating hours are subject to change, with a month’s notice provided when feasible. However the gym is 24/7 access all year round.
5. Club Usage
1. Familiarise yourself with the Club Rules, available on our members app. Failure to comply may result in suspension or cancellation of your membership.
2. Appropriate gym attire, including closed-toe shoes, is required. No jeans, flip-flops, or heels are permitted.
3. Wipe down equipment after use and return weights to their racks. Repeated failure to do so may result in suspension or cancellation.
4. Lockers are for temporary use only. Items left in lockers overnight will be donated after two weeks.
5. The Zone Callington is a smoke-free facility, and alcohol or drug use is strictly prohibited. Failure to comply will result in immediate expulsion without a refund.
6. Ensure that you know how to operate equipment properly. If unsure, ask a staff member for assistance or scan the machines QR code
7. All members must sign in upon arrival using the keypad. If you arrive with others, each person must sign in individually.
6. Data Collection
1. The Zone Callington collects and uses personal information to manage your membership and communications. You can opt out of non-essential communications at any time.
2. Your personal information will be handled by authorised personnel and may be shared with third parties if required by law or for the management of your membership.
3. Photographs of the facilities may include you if incidental, for promotional purposes.
4. By accepting these terms, you agree to the collection and use of your personal data as outlined.
7. Cancellation
- By You: You may cancel your membership at any time. If you pay via Direct Debit, one month’s notice is required, and a final payment may apply.
- By Us: We may cancel your membership with one month’s notice for any material breach of these terms, including rule violations or misconduct.
8. Freezing Membership
You can freeze your Direct Debit membership for up to three months with valid reason upon request. A cancellation fee equivalent to one month’s membership will apply if you cancel after freezing.
9. Force Majeure
In the event of unforeseen circumstances beyond our control (such as extreme weather or equipment failure), we will not be liable for disruptions. If services are interrupted for more than 90 days, we reserve the right to terminate this agreement with written notice.
10. General
1. Failure to enforce any of our rights does not waive those rights.
2. Any provision deemed invalid by a court will be removed without affecting the remaining terms.
3. The Zone Callington may assign or transfer this agreement to another legal entity.
4. Intellectual property related to The Zone Callington is owned by us.
5. This agreement is governed by English law.
11. Unstaffed Use
As a 24/7 gym, members may use the facility during unstaffed hours. Familiarise yourself with emergency procedures, which are detailed on our website. CCTV monitors the facility, and non-compliance may result in membership cancellation.
12. Gym Etiquette & Emergency Information
By signing up, you agree to follow our Gym Etiquette and Emergency Information. Please review these documents to activate your membership. They will be attached in your welcome email when signing up.
13. Gym Terms and Conditions Regarding Fitness Classes for Gym Members and Non-Members
1. General
1.1. By participating in fitness classes at our gym, you agree to abide by these terms and conditions.
1.2. These terms and conditions are subject to change at the discretion of the gym management. Members and non-members will be notified of any changes via email or through our official website.
2. Booking and Cancellation Policy
2.1. All fitness classes must be booked in advance through our online booking system, or at the gym reception.
2.2. Members and non-members are required to provide accurate information when booking a class, including full name and membership number or non-member details.
3. Cancellation and No-Show Policy for Members
3.1. If you need to cancel your booking, you must do so at least 48 hours before the scheduled class start time.
3.2. Cancellations can be made via the online booking system, mobile app, or by contacting the gym reception directly.
3.3. If you cancel your booking within 48 hours of the class start time, a cancellation fee of £5 will be charged to your account.
3.4. If you fail to attend a booked class without prior cancellation (no-show), a no-show fee of £5 will be charged to your account.
3.5. Repeated late cancellations or no-shows may result in temporary or permanent suspension of booking privileges.
4. Booking and Cancellation Policy for Non-Members
4.1. Non-members can book a class using the chosen pay-as-you-go option or bundle plan.
4.2. If you cancel your booking within 48 hours of the class start time or fail to attend a booked class without prior cancellation (no-show), you will not receive that credit back.
5. Attendance
5.1. Members and non-members are encouraged to arrive at least 10 minutes before the class start time to ensure proper check-in and preparation.
5.2. Late arrivals may not be allowed to join the class once it has started, at the discretion of the instructor.
6. Conduct
6.1. Members and non-members must follow the instructor’s guidelines and respect other participants at all times.
6.2. Any disruptive or inappropriate behaviour may result in removal from the class and potential suspension of gym membership or booking privileges.
7. Health and Safety
7.1. Participants are responsible for informing the instructor of any medical conditions or injuries that may affect their ability to participate in the class.
7.2. The gym reserves the right to deny participation in a class if the participant’s health or safety is at risk.
8. Liability
8.1. The gym is not responsible for any personal injury, loss, or damage to personal property that may occur during participation in fitness classes.
8.2. Participants take part in fitness classes at their own risk and are advised to have personal health insurance.
9. Fees and Payments
9.1. All fees for late cancellations and no-shows for members will be automatically charged to the member’s account.
9.2. Non-members will not receive a refund or credit back for any late cancellations or no-shows.
9.3. Members and non-members are responsible for ensuring their account details are up to date and for promptly settling any outstanding fees.
By booking and attending fitness classes at our gym, you acknowledge that you have read, understood, and agree to comply with these terms and conditions.
14. PERSONAL TRAINING
1. General
1.1. By engaging the services of a personal trainer at our gym, you agree to these terms and conditions.
1.2. These terms are subject to change. Clients will be notified via email or our website.
2. Booking and Payment
2.1. All personal trainers are freelance and manage their own payments.
2.2. Payment is required at the time of booking directly to the personal trainer.
2.3. The gym is not responsible for payment disputes.
3. Cancellation and No-Show
3.1. Cancel sessions at least 24 hours in advance by contacting the personal trainer directly.
3.2. Cancellations within 24 hours or no-shows may result in full payment being retained.
3.3. Rescheduling or refunds for late cancellations are at the trainer’s discretion.
4. Scheduling
4.1. Arrive 10 minutes before the session start time.
4.2. Late arrivals may result in a shortened session.
5. Conduct
5.1. Follow the trainer’s guidelines and instructions.
5.2. Inappropriate behavior may result in session termination without a refund.
5.3. Repeated misconduct may lead to booking bans.
6. Health and Safety
6.1. Inform the trainer of any medical conditions or injuries.
6.2. Trainers may deny participation if health or safety is at risk.
6.3. Consult your healthcare provider before starting new exercise programs.
7. Liability
7.1. The gym is not liable for injuries, loss, or damage during sessions.
7.2. Personal trainers are responsible for their conduct and services.
7.3. Clients participate at their own risk and are advised to have health insurance.
8. Fees and Payments
8.1. Fees are set by individual trainers and may vary.
8.2. Ensure payments are up to date and settled directly with the trainer.
8.3. The gym will not mediate payment disputes.
Liability Waiver:
AGREEMENT, RELEASE AND WAIVER OF LIABILITY
DISCLAIMER: YOU SHOULD ALWAYS CONSULT WITH YOUR DOCTOR BEFORE BEGINNING ANY TYPE OF EXERCISE OR PHYSICAL LIABILITY.
THIS FORM IS AN IMPORTANT LEGAL DOCUMENT. IT EXPLAINS THE RISKS YOU ARE ASSUMING BY BEGINNING/USING GYM EQUIPMENT. IT IS CRITICAL YOU READ AND UNDERSTAND IT COMPLETELY.
PLEASE NOTE THAT ALL MEMBERSHIPS AND PASSES WILL NOT ACTIVATE UNLESS YOU AGREE TO THE LIABILITY WAIVER AND RULES AND REGULATIONS - THIS IS IN THE PAR-Q
WAIVER, INFORMED CONSENT, AND COVENANT NOT TO SUE.
I HAVE SIGNED UP TO PARTICIPATE IN FITNESS USE OF EQUIPMENT, FACILITIES, CLASSES, PROGRAMS CONTAINING PHYSICAL EXERCISE AT THE ZONE CALLINGTON, BUT MAY NOT BE LIMITED TO WEIGHT/OR RESISTANCE TRAINING. THE ZONE CALLINGTON OFFER AN OPTIONAL FREE INDUCTION HELD BY AN INSTRUCTOR EDUCATING/DEVASTATING HOW TO SAFELY USE EQUIPMENT TO MEMBERS/PASSES.
IN CONSIDERATION OF THE ZONE CALLINGTON, AGREEMENT TO USE THEIR FACILITIES AND SERVICES PROVIDED, I DO HERE RELEASE AND DISCHARGE AND HEREBY HOLD HARMLESS THE ZONE CALLINGTON, AND THEIR RESPECTIVE AGENTS, HEIRS, ASSIGNS, CONTRACTORS AND EMPLOYEES FROM ANY AND ALL CLAIMS, DEMANDS, DAMAGES, RIGHTS OR CAUSES OF ACTION, PRESENT AND FUTURE, ARISING OUT OF OR CONNECTED WITH MY PARTICIPATION IN THIS OR ANY PROGRAM INCLUDING ANY INJURIES RESULTING FROM THEM. THIS WAIVER AND RELEASE FROM LIABILITY INCLUDES, WITHOUT LIMITATION, INJURIES WHICH MAY OCCUR AS A RESULT OF (1) MY USE OF ALL AMENITIES AND EQUIPMENT IN THE ZONE CALLINGTON, AND FACILITIES OR PREMISES
AND MY PARTICIPATION IN ANY ACTIVITY, CLASS PROGRAM, PERSONAL TRAINING OR INSTRUCTION (2) EQUIPMENT THAT MAY MALFUNCTION OR BREAK (3) THEIR NEGLIGENT INSTRUCTION OR SUPERVISION (4) ANY SLIPPING AND/OR FALLING DROPPING OF EQUIPMENT WHILE ON THE ZONE CALLINGTON PREMISIES.
ASSUMPTION OF RISK
TO MY BEST KNOWLEDGE I AM IN GOOD PHYSICAL CONDITION AND HAVE NO DISEASE, PHYSICAL LIMITATION, HEALTH CONCERN OR INJURY THAT WOULD BE AGGRAVATED OR WOULD BE THE CAUSE OF ANY INJURY SUSTAINED, BEFORE, DURING OR AS A RESULT OF MY PARTICIPATING IN ACTIVITIES RELATED EITHER DIRECTLY AND/ OR INDIRECTLY TO THE ZONE CALLINGTON. PLEASE IMMINENTLY CONTACT THE ZONE CALLINGTON IF PHYSICAL HEALTH CHANGES.
·I RECOGNISE THAT EXERCISE MIGHT BE DIFFICULT AND STRENUOUS AND THERE COULD BE DANGERS INHERENT IN EXERCISE FOR SOME INDIVIDUALS. I ACKNOWLEDGE THAT THE POSSIBILITY OF CERTAIN UNUSUAL PHYSICAL CHANGES DURING EXERCISE DOES EXIST. THESE CHANGES INCLUDE ABNORMAL BLOOD PRESSURE; FAINTING; DISORDERS IN HEARTBEAT; HEART ATTACK; AND, IN RARE INSTANCES, DEATH.
·I UNDERSTAND THAT AS A RESULT OF MY PARTICIPATION IN AN EXERCISE OR OTHER PROGRAM/CLASS, I COULD SUFFER AN INJURY OR PHYSICAL DISORDER THAT COULD RESULT IN MY BECOMING PARTIALLY OR TOTALLY DISABLED AND INCAPABLE OF PERFORMING ANY GAINFUL EMPLOYMENT OR HAVING A NORMAL SOCIAL LIFE.
·I RECOGNISE THAT AN EXAMINATION BY A PHYSICIAN SHOULD BE OBTAINED BY ALL PARTICIPANTS PRIOR TO INVOLVEMENT IN ANY EXERCISE OR PHYSICAL PROGRAM. IF I HAVE CHOSEN NOT TO OBTAIN A PHYSICIAN’S PERMISSION PRIOR TO BEGINNING THIS EXERCISE OR PHYSICAL PROGRAM WITH THE ZONE CALLINGTON, I HEREBY AGREE THAT I AM DOING SO AT MY OWN RISK.
·IN ANY EVENT, I ACKNOWLEDGE AND AGREE THAT I ASSUME THE RISKS ASSOCIATED WITH ANY AND ALL ACTIVITIES AND/ OR EXERCISES IN WHICH I PARTICIPATE.
·I ACKNOWLEDGE AND AGREE THAT NO WARRANTIES OR REPRESENTATIONS HAVE BEEN MADE TO ME REGARDING THE RESULTS I WILL ACHIEVE FROM THIS GYM/PROGRAM. I UNDERSTAND THAT RESULTS ARE INDIVIDUAL AND MAY VARY.
·I ACKNOWLEDGE IF I REFUSE TO UNDERTAKE AN INDUCTION THIS IS DOWN TO MY CHOICE AND HAVE CHOSEN NOT TOO AND AGREED IN PARQ.
·I ACKNOWLEDGE THAT I HAVE THOROUGHLY READ THIS WAIVER AND RELEASE AND FULLY UNDERSTAND THAT IT IS A RELEASE OF LIABILITY. BY SIGNING UP AS A MEMBER OR PASS YOU AGREE TO THIS DOCUMENT, I AM WAIVING ANY RIGHT I OR MY SUCCESSORS MIGHT HAVE TO BRING A LEGAL ACTION OR ASSERT A CLAIM AGAINST THE ZONE CALLINGTON, FOR YOUR NEGLIGENCE OR THAT OF YOUR EMPLOYEES, AGENTS, OR CONTRACTORS.
DISCLAIMER:
1. Neither the gym nor the employees or agents of The Zone Callington shall be liable for any loss, damage or theft of personal property belonging to the member, or any guest of the member, occurring on the gym premises.
2. Neither the gym nor the employees or the agents shall be responsible for any injury occurring upon the gym premises as a result of the misuse of the facilities and/or equipment provided by the gym.
3. Members and guests who are in any doubt as to their physical fitness should seek medical advice before training.
Liability Waiver: